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Privacy Policy
1. Information We Collect
We collect personal information from you in the following ways:
a. Information You Provide Directly
- Communications: Any information you provide through email, customer support, or other direct communications with us.
b. Automatically Collected Information
- Browsing Data: When you visit our website, we collect information such as your IP address, browser type, operating system, pages viewed, and the time and date of your visit.
- Cookies: We use cookies to collect data on how you interact with our site and to enhance your browsing experience.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
a. Customer Support
To respond to your inquiries, provide assistance, and handle any issues related to your account or product purchases.
b. Marketing & Promotions
With your consent, we may use your contact information to send you newsletters, special offers, or promotions related to our products.
c. Website Improvement
To analyze how users interact with our site, improve our services, and enhance the overall customer experience.
d. Compliance with Legal Obligations
We may use your information to comply with legal and regulatory requirements, including fraud prevention.
3. Sharing Your Information
We do not sell or share your personal information with third parties, except in the following circumstances:
a. Service Providers
We may share your information with trusted third-party service providers who assist in operating our website, processing payments, or shipping orders. These providers are bound by confidentiality agreements and are only authorized to use your information as necessary to provide services to us.
b. Legal Compliance
We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or enforce our terms of service.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes using encryption technology for sensitive data (such as payment information) and limiting access to your personal data to authorized personnel only.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights & Choices
a. Access & Correction
You have the right to access and correct any personal information we hold about you. You can update your information by logging into your account or contacting our customer service team.
b. Opt-Out
You may choose to opt out of receiving marketing emails or newsletters from us at any time by clicking the “unsubscribe” link in the email or by contacting us directly.
c. Data Deletion
You can request the deletion of your personal information at any time. Please note that we may retain certain information for legal, security, or operational reasons.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience, understand user behavior, and improve our services. You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our site.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
- Email: info@racehorsemedss.com
- Address: Richmond, British Colombia, Postal Code V6Y, Area Code 778
